Collectible blind packs: HeroClix, D&D Icons of the Realms, Magic: the Gathering, etc. If they cannot (such as if they'd be used already or gifted elsewhere), the value of the return will be reduced by an appropriate amount. If the purchase of a product has earned the customer bonus points, product or value, those will need to be returned as well. There is a proof of purchase, be it a receipt or purchased under a customer file. 
If a product has had its shrink wrap removed but the contents are otherwise still sealed, a return may still be possible, but a 15% restocking fee will be applied.The product is fully sealed and unopened.
For the majority of our products, they can be returned for either exchange or refund assuming they fulfill the following criteria:
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